Shipping Policy

Shipping Policy of Portable Generators

Thank you for visiting and browsing HOPWINN, HOPWINN is always committed to providing you with better service choices as well as product users experience. If you are interested in shipping issues, please see the following description and details of our Shipping Policy:

Oversea Warehouse Delivery:

Our products are free shipping and tax.

We have independent cargo warehouses in UK/US/Germany for fast delivery to customers. Below are the details of our cargo warehouse:

US warehouse address (Portland):
Address: 7515 N. Leadbetter Rd.
City: Portland
State: OR (OREGON)
Zip Code: 97203
Tel: (503) 748-9503

First Name: MECFR
Last Name: FBZ
Address: 437 N Baldwin Park Blvd #AD2570  
City: City of Industry
State: CA (CALIFORNIA)
Zip Code: 91746

Germany warehouse address:
Siemensstraße 35, 90766 Fürth
Email: [email protected]
Tel:+49(0)911 951 53995
Contact Person: Tenda (B1016)

UK warehouse address: UNIT 1-3 MATTEW STREET
Recipient: Greenrocks-GWGR869
City: Manchester
County name: Manchester
Postcode: M12 5BB
Mobile: 07512166733
Email: [email protected]

Shipping Response Time:

We will respond and process your order within 3-5 business days, please note that orders are not shipped or delivered on weekends or holidays.

We will contact you via email ([email protected]) regarding the number of days that Apollo power's shipment has been delayed due to high demand

station, please understand the additional transit days.

Delivery Confirmation and FEDEX Delivery:

When our warehouse colleagues complete the package and deliver the product to FedEx, you will receive an email ([email protected]) to confirm delivery.

Please note the tracking number. You can contact FedEx (https://www.fedex.com/en-us/tracking.html) for more shipping information.

In addition, the delivery days depend on the address you provide, generally 3~5 days for shipping, but 5~7 days for remote areas, you can contact HOPWINN's service customer ([email protected]) to confirm whether your address is Remote regions.

Due to the COVID-19 outbreak and the current high demand for our products, our order processing/delivery times may experience unusual delays.

Don't worry, you will receive your order. We greatly appreciate your continued patience and understanding. be careful!

Damages

Hopwinn is not responsible for any products damaged or lost during shipping. And please immediately contact us ([email protected]) the valid time is 15 days once you find that the received products were damaged or lost during the delivery process.